Tech Support Scams: Don’t Fall for Fake Help

As the world becomes increasingly online, digital threats have escalated, and tech support scams are among the most prevalent and expensive cybercrimes. In 2023 alone, U.S. seniors lost more than $3.4 billion to these scams, with each victim losing an average of $34,000. But these scams are not limited to seniors—anyone can become a victim.

How Do Tech Support Scams Operate?

The scammers typically pretend to be popular tech companies such as Microsoft or Apple, pretending to offer assistance and then asking for permission to access their device. Scams usually take place in three forms:

• False pop-up notices: An alert shows up on your screen that your computer is infected with a virus and requires you to call a support line.

• Phishing emails or texts: Deceptive messages that seem to come from reputable businesses, with harmful links that infiltrate your system.

• Phone calls: Impersonators pose as tech support staff, stating your device is malfunctioning and providing "assistance" for a fee or remote access.

How to Protect Yourself

1. Remain Cautious – Genuine businesses will not call you out of the blue regarding technical problems. If you are not sure, call the business directly.

2. Never Give Remote Access – Refuse to grant remote access to your computer if you did not request it using a reputable service provider.

3. Don't Click Suspicious Links – In case you find an unsolicited email or pop-up, refrain from clicking links. Instead, visit the firm's official site directly.

4. Use Strong Security Measures – Install reputable antivirus software, maintain your operating system up-to-date, and set up two-factor authentication for additional security.

5. Hang Up on Unsolicited Calls – Do not answer if someone calls and says they are calling from tech support. Just hang up.

What to Do If You've Been Scammed

If you think you have been victimized by a tech support scam:

Disconnect Immediately – Disconnect your computer and hang up.

Report the Incident – Report the incident to the FBI Internet Crime Complaint Center (IC3) or the Federal Trade Commission (FTC).

Lock Down Your Accounts – Update passwords and keep an eye on financial records for unusual behavior.

Call Your Bank – If you've shared financial information, notify your bank to freeze fraudulent transactions.

Final Thought

Tech support scams are changing, but by being aware and cautious, we can shield ourselves and others from being victimized by these tactics. Be vigilant, share knowledge, and always trust your gut when something doesn't feel right.

Have you or someone you know encountered a tech support scam? Share your experiences and tips in the comments to help others stay safe!

Stay sharp. Stay cautious. Stay safe.